Questions & Answers
Here in, we are happy to represent you answers to almost all of the significantly relevant questions our customers frequently asked.
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Laos Branch
E-Banking
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- What is the ACLEDA Bank's interest rate for business loan?
ACLEDA Bank charges the interest on loan size and currency.
- What are customer's qualifications for receiving loan from ACLEDA Bank?
- Having a house, land, or other assets substituted for collateral;
- Having a permanent address located in ACLEDA Bank's operation area of responsibility branch that certified by local authority;
- Willing not to change address to any other outside ACLEDA Bank's operation area that you owe a debt until the loan is paid off and approved by local authority as a witness;
- Having a business or any sufficient income that warrant the ability to pay back;
- Be majority and having proper qualifications as mentioned above.
- What are requirements for receiving loan from ACLEDA Bank?
- Having an identification card;
- Family book;
- Collateral;
- Title deed;
- Property deed;
- Guarantee document;
- Guarantor.
Personal Loan
- What is a personal / retail loan?
Personal / retail loan is a loan that provided to any customer refers to the contract between ACLEDA Bank and customer in order to use in family or personal – buying furniture, change or repair a house – not to use for business.
- What is the ACLEDA Bank's interest rate for personal loan?
ACLEDA Bank charges the interest on loan size and currency.
- What are customer's qualifications for personal loan?
- Any Cambodian who is majority;
- Having a good background, reputation, attitude, and willing to pay back;
- Having a sustainable work in private or public organisations, national or international agencies, or projects (working contract should be longer than loan period) that certified by immediate supervisor;
- Having a permanent address located in ACLEDA Bank's operation area of responsibility branch that certified by local authority;
- Willing not to change address to any other outside ACLEDA Bank's operation area that you owe a debt until the loan is paid off and approved by local authority as a witness;
- Having own 10% to 20% cash of total price of things you need to buy.
Housing Loan
- What is the maximum term of housing loan?
The maximum of housing loan period is 10 years.
- Can I pay off the housing loan before the maturity date?
Yes, you can.
- What is the interest rate of ACLEDA Bank's housing loan?
ACLEDA Bank charges the suitable interest. Please contact this number: +855 (0)23 994 444 for confirmation.
- What is the loan size of ACLEDA Bank's housing loan?
- ACLEDA Bank provides housing loan of up to USD200,000 but not more than 75% of the house price.
- Customer needs to have his/her budget of at least 25% of the house price.
- What are the payment methods of housing loan?
- Payment is calculated by straight line depreciation on actual balance and interest method.
- Payment is calculated by depreciation on actual balance and fixed interest method.
- What are customer's qualifications for housing loan?
- Any Cambodian who is majority;
- Customer who is currently employed by public organizations and national or international agencies;
- Customer who has a good health and his/her age does not exceed the retirement age (start from receiving loan until the end of loan period);
- Having a proper work, salary, or any sufficient income that warrant the ability to pay back;
- Having a good background, reputation, attitude, and willing to pay back;
- Having a permanent address certified by local authority;
- Ensuring to provide sufficient and timely information;
- The buying house must be located in ACLEDA Bank's operation areas and certified by local authority;
- Never been involved in any violation of law;
- Not involve in debt until the loan is paid off.
- What are requirements for receiving housing loan?
- For business person
- Providing financial statements for a year before last year and last year;
- Providing photos of business location, if any;
- Savings passbook or a copy of bank's statements within the last three months, if any;
- A copy of current rental contract and other related documents if having any rental for one year at least, if any;
- A copy of utilities bills within the last three months;
- A copy of official company documents such as: patent, business registration certificate, company's memorandum, letter of business registration, logo, trademark, product inspection certificate, etc.
- For employee
Customer who is currently employed by private or public sector, local or international organizations or projects: - Certified by immediate supervisor;
- Having a sustainable work;
- Having salary and any other income that warrant the ability to pay back regularly after family expenses and reserves;
- A copy of salary voucher within the last three months or letter that's certified by employer about your position, working duration, and salary history;
- A copy of employment contract;
- A copy of family book, identification card, or other substitute documents;
- Savings passbook or a copy of bank's statements within the last three years, if any;
- A copy of current rental contract and other related documents with at least one year, if you have any property being let.
Overdraft Facility for Depositors
- What is Overdraft Facility for Depositors?
Overdraft Facility for Depositors allows customers to make withdrawals over the debit balance in their account up to a specific amount without prior notice, according to the agreement with ACLEDA Bank.
- What are requirements for receiving an Overdraft Facility for Depositors?
- Having an account with ACLEDA Bank that is active for at least 3 months
- For employee of any company/institution, you only need a certified letter from your employer
- For businessman, you can prove your legal business, proper income, and its potential
- Having a permanent residential address
- What is the loan size of Overdraft Facility for Depositors?
The maximum loan size is 50% of last month salary for customers who are using payroll service with ACLEDA Bank, or 50% of average balance customers had in their account for the last consequential three months and up to USD500 or equivalent to KHR or THB.
- How much does the bank charge for Overdraft Facility for Depositors?
ACLEDA Bank charges US$10 for arrangement fee.
- Does ACLEDA Bank require any collateral for Overdraft Facility for Depositors?
ACLEDA Bank does not require any collateral for Overdraft Facility for Depositors.
- If I have a joint account, can I receive Overdraft Facility for Depositors?
Yes, you can, but the member(s) has/have to agree and sign the loan contract with ACLEDA Bank and consent to pay back when you cannot pay a debt in the contract and follow the account's terms and conditions.
