Questions & Answers

Here in, we are happy to represent you answers to almost all of the significantly relevant questions our customers frequently asked.

Click on links below to view questions & answers accordingly. We hope you find them helpful and informative. In case you didn't find what you were looking for or having suggestions that would be of interest or/and of purpose to you, please let us know to help us serve you better.

Laos Branch

E-Banking

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Funds Transfers

Local Funds Transfers

1. Can I transfer money via ACLEDA Bank if I don't have an account?
   Of course, you can; just have an ID card or other valid documents.
2. Can I transfer money from Phnom Penh to any other province?
   Of course, you can.
3. If I have an account with ACLEDA Bank, Can I transfer money to other bank?
   Yes, you can.

International Funds Transfers

1. Can I transfer money abroad via ACLEDA Bank?
   Yes, you can transfer in two ways:

   • Western Union
   • To send money: you have to go to the nearest ACLEDA Bank's office and fill out the transfer form. When you have completed your sending, contact to receiver to collect the money from Western Union and inform to recipient of the amount of money, name of sender, country, and MTN 10 digits.
   • To receive money: you come to any nearest ACLEDA Bank office, fill out the form "To Receive Money" and provide your proof of identification.
   • SWIFT
   • To send money (Out-ward): for sending money abroad, you just open an account with ACLEDA Bank and you must know the bank's name of receiver, account number, account name, and country.
   • To receive money (In-ward): for receiving money sent from abroad, you just open an account with ACLEDA Bank and you will get a Remittance Instruction to send to sender as a reference to send money.
2. If the money transfer to or from abroad cannot be succeeded, will it return to sender?
   Yes, it will return to sender.
3. How can I know the money already transferred from abroad?
   Contact this number: +855 (0)23 994 444 or E-mail: inquiry@acledabank.com.kh

Note: ACLEDA Bank may change its services' price without prior notice. For further details, please contact our Call Center.