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Environmental and Social Sustainability Report

Environmental and social sustainability (ESS) mission statement

ACLEDA Bank is committed to achieving strong, sustainable financial returns, while respecting the environment and community within which we live. We subscribe to the concept of triple bottom line ('people, planet, profit') reporting and are constantly developing indicators for measuring and reporting on our performance and impacts on the society and the environment and to implement a reporting structure based on the guidelines of the Global Reporting Initiative

The key elements of ACLEDA Bank's ESS mission are:

  1. To provide a framework of guidelines within which ACLEDA Bank can operate in a sustainable manner so that our impact on the environment, society and the community in which we operate is managed in a responsible way.
  2. To continue to introduce energy efficient systems into our buildings and to manage sensibly our energy requirements wherever we operate.
  3. To honour the society in which we live and actively work to promote an inclusive culture embracing not just shareholders and staff, customers, and business partners but respect for the individual within our community.
  4. To recognise that supporting the community is not just morally sound but good business as well — our 'good health' and prosperity are mutually interdependent.


ACLEDA Bank fully subscribes to international conventions which prohibit the provision of credit to, or otherwise support, any activities which might harm the environment, be morally repugnant or jeopardise human rights. In particular the Bank has in place policies which forbid involvement with exploitative forms of forced or child labour, trade in weapons and munitions, gambling, casinos, brothels, regulated wildlife or wildlife products (CITES rules) and production or trade in radioactive materials or significant volumes of hazardous chemicals. Strict monitoring processes are in place which require customer contact staff to certify that any business we write conforms to these principles.

The Bank employs five full time Environmental Officers who regularly undertake training and refresher courses to coordinate ACLEDA's environmental activities and monitor performance.

Environmental Performance Indicators

In order to establish baselines for the measurement of our efforts to reduce our environmental impact, during 2005 we introduced a tracking system for resource usage. The results are given under their respective headings below and will be used to benchmark our future performance.

Paper Usage

In 2016, paper usage decreased by 6.99% per co-worker compared to 2015 due to the continuing increased use of electronic data. The Bank now uses AutoOffice System, developed by the Bank's IT Division and launched in late 2014, to send/receive internal information and other requests such as staff loans, office equipment, staff biographies, clearing medical, etc.

The increase of waste paper by 6.67% per co-worker compared to 2015 occurred because of a 'one-off' destruction of an accumulation of obsolete files and documents.

  2016 2015 2014 2013 2012
Paper in kg/FTE 10.65 11.45 13.16 15.18 16.10
Waste paper in kg/FTE 1.92 1.80 1.52 1.42 1.85

Energy Consumption

Electricity consumption per co-worker increased by 19.39% in 2016 compared to 2015 because of the increasing use of modern technology and more branches were connected to the grid (as opposed to relying on generators).

Gasoline consumption increased by 1.93% and diesel usage increased by 5.27% per co-worker compared to 2015 because of the increasing customers relationship and promotion activities in the rural areas. Lubricant consumption also increased in 2016 by 33.59% compared to 2015.

However, the overall growth of the Bank inevitably led to an increase in CO2 emissions in absolute terms.

  2016 2015 2014 2013 2012
Electricity in kWh/FTE 1660.19 1,390.51 1,230.80 1,230.33 1,268.78
Gasoline in l/FTE 40.08 40.87 41.30 47.17 48.17
Diesel in l/FTE 51.70 49.11 53.89 59.69 59.82
Lubricant in l/FTE 1.75 1.31 1.55 1.79 1.89
Emission of CO2 (equivalents — in thousands of kg) *
Electricity 11,138 8,929 7,050 5,870 5,160
Gasoline 1,165 1,137 1,025 978 848
Diesel 1,732 1,574 1,541 1,422 1,214


Water consumption per co-worker increased slightly by 1.89% in 2016 compared to 2015.

  2016 2015 2014 2013 2012
Water in m3/FTE 16.14 15.84 19.16 30.32 21.74

Business Travel

In 2016, the total distance travelled by car increased by 2.85% and by motorcycle increased by 1.84% compared to 2015 because the Bank increased promotional activities in rural areas and customer relationships.

  2016 2015 2014 2013 2012
Business Travel
By car in km/FTE 230.35 223.96 343.40 315.54 328.96
By motorcycle in km/FTE 1,824.89 1,791.87 2,216.84 2,426.63 2,272.31

Social Sustainability

ACLEDA Bank's corporate culture is built on respect for the society in which we operate and an inclusive perspective on our stakeholders embracing not just shareholders and staff, customers and business partners but the community at large. In addition to the environmental programs mentioned above the Bank observes a policy of equality in all dealings with the public in general and customers and staff alike. Above all, ACLEDA Bank has practiced from the very beginning 'zero tolerance' of corruption both internally and externally and transgressions are dealt with summarily.

The following are key principles in ACLEDA's corporate social responsibility policy:


  • ACLEDA is an 'equal opportunity' employer. Apart from those jobs which involve a higher physical risk (e.g. guards and messengers) appointment to all positions at every level is based entirely on merit regardless of gender or physical disability.
  • ACLEDA Bank aims to be the most progressive employer in Cambodia providing medical, provident fund and other benefits such as personal and housing loan schemes and an employee share ownership program for all staff who have completed probation. It provides comprehensive training both for new recruits as well as experienced staff and encourages those who wish to further develop themselves through external programs.
  • The Audit and Compliance Committee under the chairmanship of the Board of Director has been specifically tasked with the responsibility of setting and monitoring the Bank's moral and ethical standards and respect for human rights.
  • In consultation with its staff the Bank has drawn up social policies covering i) Code of Conduct, ii) Human Resources Management, iii) Health & Safety, iv) External Relations, v) Freedom of Association and the Right to Collective Bargaining. These are now published on Lotus Notes so that every member of the staff has free (and paperless) access to the most up-to-date versions.
  • The staff is represented by a self elected Staff Representative Committee, which excludes management, and a Staff Sports Committee, to promote healthy recreation and good fellowship. At its headquarters, the Bank provides a clinic under the care of a full time doctor and two full time nurses. Healthy and safe working practices are part of the training provided to all employees under the doctor's supervision. A Health and Safety Policy under the direct responsibility of the Executive Vice President & Group Chief Administrative Officer is in place which includes a policy supervised by a dedicated committee for the support of our staff who are suffering from HIV/AIDS.
  •   2016 2015 2014 2013 2012
    Number of staff 12,325 11,926 11,182 9,451 7,721
    Male 7,236 7,059 6,664 5,820 5,068
    Female 5,089 4,867 4,518 3,631 2,653
    Number of staff (FTE) 12,197 11,675 10,415 8,675 7,394
    Training and Education
    Training — career development and refresher programs 4,687 5,621 3,929 4,521 4,218
    Training of new recruits — induction program 1,374 1,717 2,368 2,711 1,375
    Internships for local students 1,433 1,241 969 1,220 1,280
    Internships for international students 1 5 2 3 2


ACLEDA recognises that playing our part as good citizens in the community in which we abide is vital to our mutual interests and prosperity. Major initiatives we are taking are:

  • Developing and offering appropriate products and services carefully selected and developed for the particular needs of Cambodian society. In 2006 the Bank launched a housing loan scheme, with interest rates fixed for up to 10 years to enable Cambodians, especially in the lower wealth segment, to purchase their own homes.
  • Expanding outreach: opening up banking services to new communities in new locations by expanding our network in the provinces and extending online banking services to mobilise savings. The expansion of our 24 hours a day/7 days a week ATM network to all provinces in 2010 has enabled our customers to access their funds at their own convenience, irrespective of the normal opening hours of the Bank or national holidays. In 2010 we launched 'ACLEDA Unity' — our mobile phone banking service — which extends access to financial services in the Khmer language as well as English to every village and commune in Cambodia.
  • From November to December, 2016, we conducted an annual survey on our micro, small, and medium-sized enterprise and corporate loan customers' living standards that get loans at least twice from our branches to test the impact of our credit services. This involved 2,503 respondents (female: 53%) randomly selected from our 351,061 active borrowers of whom 43.95% were traders, 45.62% were farmers/workers and 10.43% were private companies/NGOs/civil servants. The responses indicated that across all sectors there were 94.13% who considered that their wealth had increased as a result of credit provided by ACLEDA Bank, 3.27% who did not detect any noticeable change while only 2.60% had the perception that they were worse off than before.
  •   2016 2015 2014 2013 2012
    Income Situation
    Growth 94.13% 91.96% 90.58% 92.92% 89.7%
    Stability 3.27% 5.44% 6.16% 5.14% 8.2%
    Reduction 2.60% 2.60% 3.05% 1.94% 2.1%
  • During 2016, ACLEDA Bank Plc. provided loans to the lower segment by an increase of 8,752 (4.28%) new micro business loans over the previous year.
  •   2016 2015 2014 2013 2012
    No. of micro business loans outstanding 208,089 213,158 204,406 210,711 208,920
    Average micro business loan size (US$) 1,214 1,106 932 846 798
  • Incorporated into our policies are strictures against overselling or encouraging customers to over commit themselves or buy inappropriate products or services. As a matter of principle, ACLEDA does not impose mandatory savings requirements on its customers.
  • Transparency and 'truth in advertising' are strictly enforced when developing, advertising and selling our products and services and full and detailed information is provided through brochures, our website and other promotional materials.
  • ACLEDA practices equality in its lending irrespective of gender or race: 50.28% of our borrowing customers are female.
  • Customer confidentiality is inculcated in all our staff during induction training and transgressions are treated as a serious offence.
  • Recognising the particular problem of disability in Cambodia, ACLEDA takes into account the special needs of the disabled when constructing new, or renovating old offices.
  • As a commercial organisation ACLEDA does not receive subsidies but may on occasion, and where appropriate, receive financial support to provide non-commercial services such as workshops for external trainees.
  • ACLEDA does not ally itself to any particular political parties or creeds but seeks to cooperate and work in harmony with the elected government of the day. To this end the Bank regularly participates in meetings with senior officials through industry associations, business forums, chambers of commerce and other group activities. Individual meetings with officials are conducted with transparency and important matters are minuted. ACLEDA has strict rules governing 'undue entertainment' or other activities which might be open to question on the grounds of probity, including the provision of banking services at non-commercial rates ('policy lending').
  • In 2016 ACLEDA Bank Plc. provided 1,433 internships for local students and one for an international student from China.


  • FTE (Full Time Equivalent): average number of full-time co-workers during the year.
  • * CO2 equivalent is referred to the Greenhouse Gas Protocol calculation principles.

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