ACLEDA ToanChet Help
  1. How to install ACLEDA Unity ToanChet application
    • iOS/iPhone
      • Go to "App Store"
      • In search box, type "ACLEDA Unity ToanChet" and then install
    • Android Phone
      • Go to "Play Store"
      • In search box, type "ACLEDA Unity ToanChet" and then install
  2. How to register ACLEDA Unity ToanChet
    • Open ACLEDA Unity ToanChet application
    • Choose menu "Log in" in the bottom right-hand corner
    • Choose button "Create New Account"
    • Enter your personal information
    • Select "I agreed with Terms and Conditions"
    • Please read our terms and conditions, then choose button "Agree"
    • Choose button "Submit"
    • Please verify your transaction and enter OTP number received via SMS
    • Choose button "Submit"
    • Please enter your PIN and confirm PIN
    • Choose button "Confirm"
    • After that you will see the successful screen
  3. How to pay city bus and ferry fees
    • Open ACLEDA Unity ToanChet application
    • Choose "Bus Payments" menu.
    • Scan QR code displayed in the city bus or ferry (the system will settle automatically)
    • Then you will see the successful screen
  4. How to log in to ACLEDA Unity ToanChet
    • Open "ACLEDA Unity ToanChet" application
    • Choose menu "Log in" in the bottom right-hand corner
    • For first login:
      • Enter registered mobile number
      • Enter PIN
      • Choose button "Submit"
      • You will receive an OTP number, please enter this OTP. Please Setup Recovery for Forget PIN, they will use to reset your PIN when you forget
      • Choose your question
      • Anwser your question
      • Enter email (option)
      • Enter mobile number
      • Choose button "Submit"
      • Please remember your question, anwser, and mobile number. They will use to reset your PIN when you forget
    • For next login:
      • Please enter PIN
  5. How to set default for login authentication
    • Log in to ACLEDA Unity ToanChet application
    • Choose menu in the top right-hand corner
    • Select "Security & Privacy"
    • Choose menu "Default Authentication"
    • Enter current password
    • Then select type for login authentication (Fingerprint or Facial ID). * Facial ID is now available on iOS only.
  6. How to change ACLEDA Unity ToanChet's account information
    • Open "ACLEDA Unity ToanChet" application
    • Choose menu "Log in" in the bottom right-hand corner
    • Please enter PIN
    • Choose menu in the top right-hand corner
    • Select "Change Account Information" menu
    • Enter information
    • Choose button "Submit"
    You will receive a confirmation message (SMS) within 5 working days from ACLEDA Bank if you change: Legal ID, Legal Number, Gender or Photo (Selfie).
  7. How to change language
    • Open "ACLEDA Unity ToanChet" application
    • Choose menu in the top right-hand corner
    • Select "Change Language"
    • Choose language that you want to change
  8. How to link ACLEDA Mastercard / VISA Card
    • Please log in to ACLEDA ToanChet app
    • Select "Mastercard QR / VISA Scan to Pay" menu
    • Choose your cards and select default card. If you don't see your card, please link your card/bank account (see how to link bank accounts)
    • Choose "OK" button
  9. How to request loan
    • Open ACLEDA ToanChet app
    • Choose "Loan Request" Menu
    • Enter PIN
    • Please fill your information below:
      • Name of Requester
      • Gender
      • Date of Birth
      • Telephone Number
      • Name of Co-Requester
      • Gender
      • Date of Birth
      • Telephone Number
      • Permanent Address
      • Relationship
    • Choose "Next" button to fill additional information
      • Request Amount
      • Currency
      • Loan Term
      • Loan Type
      • Purpose
      • Select Branch
      • Select "I consent to..."
    • Choose "Send" button to send your loan request information to our branch
    • Please verify your information, and then press "Confirm" button
    • You will see a confirmation screen with reference number in your phone screen
    • Your loan request information will send to our branch that you requested.
  10. How to make ToanChet payment (QR payment)
    • Log in to "ACLEDA Unity ToanChet" applicatiion
    • Choose menu "ToanChet Payment"
    • Please scan ACLEDA QR Code displayed at our partner for making payment
    • Select account
    • Input payment amount
    • Choose button "Submit"
    • Verify your payment information
    • Choose button "Proceed"
  11. How to transfer to own account
    • Log in to ACLEDA Unity ToanChet application
    • Choose menu "Fund Transfer"
    • Choose "Own Account Fund Transfer"
    • Select source account
    • Select destination account
    • Enter transfer amount
    • Choose button "Submit"
    • Verify your transfer information
    • Choose button "Proceed"
  12. How to transfer to mobile number
    • Log in to ACLEDA Unity ToanChet application
    • Choose menu "Fund Transfer"
    • Choose "Fund Transfer to Mobile Number"
    • Select source account
    • Enter destination mobile number or select from favorite
    • Enter transfer amount
    • Select transfer type
    • Select transfer purpose
    • Choose button "Submit"
    • Verify your transfer information
    • Choose button "Proceed"
    • If you transfer to unregistered mobile number, you will receive a gold code. Please tell this gold code to receiver for making withdrawal
  13. How to transfer to bank account
    • Log in to ACLEDA Unity ToanChet
    • Choose menu "Fund Transfer"
    • Choose "Fund Transfer to Bank Account"
    • Select source account
    • Enter destination account or select from favorite
    • Enter transfer amount
    • Select transfer type
    • Select transfer purpose
    • Choose button "Submit"
    • Verify your transfer information
    • Choose button "Proceed"
  14. How to transfer from bank account or ToanChet account to Wing account
    • Log in to ACLEDA ToanChet
    • Choose "Transfer" menu
    • Select "To PSP (PSI)"
    • Select partner (Wing)
    • Input transfer's information
      • Select "From Account"
      • Input beneficiary account number (Wing's account)
      • Input transfer amount
      • Select purpose
    • Choose "OK" button
    • Verify your transfer details (account number, beneficiary account, transfer amount, etc.)
    • Choose "OK"
  15. How to transfer to other banks accounts or mobile numbers via Retail Pay
    • Log in to ACLEDA ToanChet
    • Choose "Retail Pay" menu
    • Choose "Real Time Fund Transfer"
    • Select "To Bank Account" or "To Mobile Number"
      • To Bank Account: Select "From Account", "Beneficiary Bank", Enter "Beneficiary Account Number", Transfer Amount, and Purpose
      • To Mobile Number: Select "From Account", Enter "Receiver's Name", Enter "Phnom Number", Transfer Amount, and Purpose
    • Choose "OK" button
    • Verify your payment details (from account number, beneficiary bank/receiver's name, beneficiary account number/phone number, transfer amount, etc.)
    • Choose "Proceed"
  16. How to top up
    • Top up (PIN less)
      • Log in to ACLEDA Unity ToanChet
      • Choose menu "Mobile Top Up"
      • Select company/mobile operator
      • Select top up type (PIN less)
      • Select top up amount
      • Select account
      • Input mobile number (top up to phone number)
      • Choose button "Submit"
      • Verify your transaction
      • Choose button "Proceed"
    • Top up (PIN)
      • Log in to ACLEDA Unity ToanChet
      • Choose menu "Mobile Top Up"
      • Select company/mobile operator
      • Select top up type (PIN)
      • Select top up amount
      • Select account
      • Choose button "Submit"
      • Verify your transaction
      • Choose button "Proceed"
      • You will receive PIN number to top up your phone
  17. How to pay bill
    • Log in to ACLEDA Unity ToanChet application
    • Choose menu "Bill Payment"
    • Choose billing category/company: electricity, school, mobile, water etc.
    • Select location / company name
    • Input information:
      • Select account
      • Input consumer number in your bill or select from favorite
      • Input payment amount in your bill
      • Choose payment type
    • Choose button "OK"
    • Verify your transaction
    • Choose button "Proceed"
  18. How to pay bill of Phnom Penh Solid Waste Management Authority
    • Log in to ACLEDA ToanChet
    • Choose "Payment" menu
    • Select "Phnom Penh Solid Waste Management Authority"
    • Select account number for payment
    • Input ID in your electricity bill
    • Choose "OK" button
    • Verify your payment details (account number, ID, payment amount, etc.)
    • Choose "Proceed"
  19. How to link bank accounts
    • Log in to ACLEDA Unity ToanChet application
    • Choose menu in the top right-hand corner
    • Choose "Security & Privacy"
    • Select "Link or Delink"
    • Enter your bank account number and date of birth (bank account in KHR and/or USD and it is an individual account or joint account* which is Current Account, Savings Account, Demand Account, or Payroll Account can be linked with ACLEDA Unity ToanChet)
    • Choose button "Submit"
    • Enter OTP that will be sent to your mobile phone number which you have registered with the Bank
    • Choose button "Confirm" (Note: mobile phone number registered for ACLEDA Unity ToanChet and used with bank account is the same number)
    • You can link other accounts in the same CIF
    • Choose button "Confirm"

    * Joint account must have condition of "anyone of them may sign" and fingerprint enrollment.

    Bank account which already linked with ACLEDA Unity ToanChet cannot make ToanChet payment (QR payment) and top up.

  20. How to link your trading account with ACLEDA ToanChet
    • Log in to ACLEDA ToanChet
    • Choose "Trading Account" menu
    • Choose "ACLEDA Securities Plc."
    • Please input investor's information*
      • Trading account number
      • Investor name
      • Investor ID
      • Phone number
      • Date of birth
      • Bank account linked to CSX (You have to link bank account first before select bank account linked to CSX)
    • Choose "OK" button
    • Select "Accept the terms & conditions".
    • If you enter correct information, the system will send OTP number to your phone. Please enter that OTP.
    • Your transaction is successful.
    • After that you can transfer between ToanChet account or bank account and trading account via ACLEDA ToanChet in your phone.

    * Phone number and date of birth in trading account are the same as ACLEDA ToanChet. And please enter your investor's information in Latin.

  21. How to change mobile phone number
    • Log in to ACLEDA Unity ToanChet application
    • Choose menu in the top right-hand corner
    • Select "Change Mobile Phone Number"
    • Enter current and new mobile phone number
    • Choose button "Submit"
    • Enter One Time Activation Code received via SMS
    • Choose button "Proceed"
  22. How to setup recovery for forget PIN
    • Log in to ACLEDA Unity ToanChet application
    • Choose menu in the top right-hand corner
    • Select "Setup Recovery for Forget PIN"
    • Enter your 6-digit PIN
    • Choose your question
    • Anwser your question
    • Enter email (option)
    • Enter alternate mobile number
    • Choose button "Submit"
    • Please remember your question, anwser, and mobile number. They will use to reset your PIN when you forget
  23. How to reset your PIN (forgot password)
    • Open "ACLEDA Unity ToanChet" application
    • Choose button "Login"
    • Choose "Forgot Password"
    • Choose your question that you selected in "Setup Recovery for Forget PIN"
    • Enter your anwser
    • Enter mobile number
    • Choose button "OK"
    • You will receive your new password for logging in to ACLEDA Unity ToanChet
  24. How to change your password (PIN)
    • Log in to ACLEDA Unity ToanChet application
    • Choose menu in the top right-hand corner
    • Select "Change Password"
    • Enter current password
    • Enter new password (6-digit numbers)
    • Confirm new password
  25. How to update ACLEDA Unity ToanChet (iOS)
    • Option 1:
      • Open ACLEDA Unity ToanChet application, if it has new version, you will see the dialog box "New version of ACLEDA Unity ToanChet is available to update"
      • Please choose "Yes" button
      • Choose "Update" button. If you cannot see the "Update" button, please follow Option 2
    • Option 2:
      • Open "App Store" in your iPhone
      • Choose "Update" tap
      • You will see the list of applications available updates, please find "ACLEDA Unity ToanChet app" and then choose "Update" button