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    How to install ACLEDA mobile application

    iOS/iPhone

    • Go to "App Store"
    • In search box, type "ACLEDA mobile" and then install

    Android Phone

    • Go to "Play Store"
    • In search box, type "ACLEDA mobile" and then install
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    How to register ACLEDA mobile

    • Open ACLEDA mobile app
    • Choose menu menu in the top left-hand corner
    • Choose "Login"
    • Choose button "Create New Account"
    • Enter your personal information
    • Select "I agreed with Terms and Conditions"
    • Please read our terms and conditions, then choose button "Agree"
    • Choose button "Submit"
    • Please verify your transaction and enter OTP number received via SMS
    • Choose button "Submit"
    • Please enter your PIN and confirm PIN
    • Choose button "Confirm"
    • After that you will see the successful screen
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    How to enable login authentication (Fingerprint or Face ID)

    • Open ACLEDA mobile app
    • Choose menu menu in the top left-hand corner
    • Choose "Settings"
    • Enable "Fingerprint" or "Face ID" for login. * Facial ID is now available on iOS only.
    • Enter current PIN
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    How to change account information

    • Open ACLEDA mobile app
    • Choose menu menu in the top left-hand corner
    • Choose your name
    • Use Touch ID, Facial, or enter PIN to login
    • Select "Account Information"
    • Enter information
    • Choose button "Submit"

    You will receive a confirmation message (SMS) within 5 working days from ACLEDA Bank if you change: Legal ID, Legal Number, Gender or Photo (Selfie).

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    How to change country and language

    • Open "ACLEDA mobile" app
    • Choose menu menu in the top left-hand corner
    • Select "Country and language"
    • Select "Country or Language"
    • Choose country or language that you want to change
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    How to make QR payment of ACLEDA Bank, Visa, Mastercard

    • Open ACLEDA mobile app
    • Choose "Scan QR" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Please scan QR Code of ACLEDA Bank, Visa, Mastercard displayed at our partner for making payment
    • Select account
    • Input payment amount
    • Choose button "Submit"
    • Verify your payment information
    • Choose button "Proceed"
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    How to transfer between own account

    • Open ACLEDA mobile app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "Between own account"
    • Select source account
    • Select destination account
    • Enter transfer amount
    • Choose button "Submit"
    • Verify your transfer information
    • Choose button "Proceed"
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    How to transfer to phone number

    • Open ACLEDA mobile app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "To pobile number"
    • Select source account
    • Enter destination mobile number or select from favorite
    • Enter transfer amount
    • Select transfer type
    • Select transfer purpose
    • Choose button "Submit"
    • Verify your transfer information
    • Choose button "Proceed"
    • If you transfer to unregistered mobile number, you will receive a gold code. Please tell this gold code to receiver for making withdrawal
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    How to transfer to bank account

    • Open ACLEDA mobile app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "To ACLEDA Bank account"
    • Select source account
    • Enter destination account or select from favorite
    • Enter transfer amount
    • Select transfer type
    • Select transfer purpose
    • Choose button "Submit"
    • Verify your transfer information
    • Choose button "Proceed"
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    How to transfer to partner (Ly Hour Veluy, Wing)

    • Open ACLEDA mobile app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Select "To Ly Hour Veluy, To Wing"
    • Input transfer's information
      • Select "From Account"
      • Input beneficiary account number or card
      • Input transfer amount
      • Select purpose
    • Choose "OK" button
    • Verify your transfer details (account number, beneficiary account, transfer amount, etc.)
    • Choose "OK"
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    How to transfer to local banks or mobile numbers via Retail Pay

    To Bank Account

    • Open ACLEDA mobile app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "To local bank via Retail Pay"
    • Select "To Bank Account"
    • Select Beneficiary Bank
    • Enter transfer information: From Account, Beneficiary Account Number, Currency Type, Transfer Amount, and Purpose
    • Choose "OK" button
    • Verify your payment details (account number, beneficiary bank, beneficiary account number, transfer amount, etc.)
    • Choose "Proceed"

    To Mobile Number

    • Open ACLEDA mobile app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "To local bank via Retail Pay"
    • Select "To Mobile Number"
    • Enter transfer information: From Account, Receiver's Name and Phnom Number, Currency Type, Transfer Amount, and Purpose
    • Choose "OK" button
    • Verify your payment details (account number, receiver's name and phone number, transfer amount, etc.)
    • Choose "Proceed"
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    How to top up

    PINLESS

    • Open ACLEDA mobile app
    • Choose "Top Up" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Select account
    • Enter phone number you wish to top up
    • Select top up amount
    • Choose button "OK"
    • Verify your transaction
    • Choose button "CONFIRM"

    PIN Voucher

    • Open ACLEDA mobile app
    • Choose "Top Up" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Select "PIN Voucher"
    • Select account
    • Select company/mobile operator
    • Select top up amount
    • Choose button "OK"
    • Verify your transaction
    • Choose button "CONFIRM"
    • You will receive PIN number to top up your phone
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    How to pay bill

    • Open ACLEDA mobile app
    • Choose "Payments" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose billing categories (electricity, school, mobile, water, etc.)
    • Select location/company name
    • Input information:
      • Select account
      • Input consumer number in your bill or select from favorite
      • Input payment amount in your bill
      • Choose payment type
    • Choose button "OK"
    • Verify your transaction
    • Choose button "Proceed"
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    How to pay bill of Phnom Penh Solid Waste Management Authority

    • Open ACLEDA mobile app
    • Choose "Payments" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Select "Phnom Penh Solid Waste Management Authority"
    • Select account number for payment
    • Input ID in your electricity bill
    • Choose "OK" button
    • Verify your payment details (account number, ID, payment amount, etc.)
    • Choose "Proceed"
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    How to link bank accounts

    I. Individual account or joint account* which is Current Account, Savings Account, Demand Account, or Payroll Account

    • Open ACLEDA mobile app
    • Choose "Account" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose link icon
    • Enter your bank account number and date of birth
    • Choose button "Submit"
    • Enter OTP that will be sent to your mobile phone number which you have registered with the Bank
    • Choose button "Confirm" (Note: mobile phone number registered for ACLEDA mobile and used with bank account is the same number)
    • You can link other accounts in the same CIF
    • Choose button "Confirm"

    II. Corporate account

    Please go to ACLEDA Bank and complete the link account's application form by signing or fingerprinting, conditional on account opening.

    * Joint account must have condition of "anyone of them may sign" and fingerprint enrollment.

    Bank account which already linked with ACLEDA mobile cannot make QR payment.

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    How to link trading account with ACLEDA mobile

    • Open ACLEDA mobile app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "Between bank and trading account"
    • Choose "ACLEDA Securities Plc."
    • Please input investor's information*
      • Trading account number
      • Investor name
      • Investor ID
      • Phone number
      • Date of birth
      • Bank account linked to trading account (you have to link bank account first before select bank account linked to trading account)
    • Choose "OK" button
    • Select "Accept the terms & conditions".
    • If you enter correct information, the system will send OTP number to your phone. Please enter that OTP.
    • Your transaction is successful.
    • After that you can transfer between Wallet account or bank account and trading account via ACLEDA mobile in your phone.

    * Phone number and date of birth in trading account are the same as ACLEDA mobile. And please enter your investor's information in Latin.

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    How to reset your PIN (forgot PIN)

    • Open "ACLEDA mobile" app
    • Choose menu menu in the top left-hand corner
    • Choose your name
    • Choose "Forgot PIN"
    • Enter your anwser
    • Enter mobile number
    • Choose button "OK"
    • You will receive your new password for logging in to ACLEDA mobile
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    How to change your password (PIN)

    • Open ACLEDA mobile app
    • Choose menu menu in the top left-hand corner
    • Choose your name
    • Use Touch ID, Facial, or enter PIN to login
    • Select "Change PIN"
    • Enter current PIN
    • Enter new PIN (6-digit numbers)
    • Confirm new PIN