ACLEDA ToanChet Help
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    How to install ACLEDA ToanChet application

    iOS/iPhone

    • Go to "App Store"
    • In search box, type "ACLEDA ToanChet" and then install

    Android Phone

    • Go to "Play Store"
    • In search box, type "ACLEDA ToanChet" and then install
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    How to register ACLEDA ToanChet

    • Open ACLEDA ToanChet app
    • Choose list menu in the top right-hand corner
    • Choose "Login"
    • Choose button "Create New Account"
    • Enter your personal information
    • Select "I agreed with Terms and Conditions"
    • Please read our terms and conditions, then choose button "Agree"
    • Choose button "Submit"
    • Please verify your transaction and enter OTP number received via SMS
    • Choose button "Submit"
    • Please enter your PIN and confirm PIN
    • Choose button "Confirm"
    • After that you will see the successful screen
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    How to enable login authentication (Fingerprint or Face ID)

    • Open ACLEDA ToanChet app
    • Choose list menu in the top right-hand corner
    • Choose "Settings"
    • Enable "Fingerprint" or "Face ID" for login. * Facial ID is now available on iOS only.
    • Enter current PIN
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    How to change account information

    • Open ACLEDA ToanChet app
    • Choose list menu in the top right-hand corner
    • Choose your name
    • Use Touch ID, Facial, or enter PIN to login
    • Select "Account Information"
    • Enter information
    • Choose button "Submit"

    You will receive a confirmation message (SMS) within 5 working days from ACLEDA Bank if you change: Legal ID, Legal Number, Gender or Photo (Selfie).

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    How to change country and language

    • Open "ACLEDA ToanChet" app
    • Choose list menu in the top right-hand corner
    • Select "Country and language"
    • Select "Country or Language"
    • Choose country or language that you want to change
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    How to make QR payment of ACLEDA Bank, Visa, Mastercard

    • Open ACLEDA ToanChet app
    • Choose "Scan QR" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Please scan QR Code of ACLEDA Bank, Visa, Mastercard displayed at our partner for making payment
    • Select account
    • Input payment amount
    • Choose button "Submit"
    • Verify your payment information
    • Choose button "Proceed"
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    How to transfer between own account

    • Open ACLEDA ToanChet app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "Between own account"
    • Select source account
    • Select destination account
    • Enter transfer amount
    • Choose button "Submit"
    • Verify your transfer information
    • Choose button "Proceed"
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    How to transfer to phone number

    • Open ACLEDA ToanChet app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "To pobile number"
    • Select source account
    • Enter destination mobile number or select from favorite
    • Enter transfer amount
    • Select transfer type
    • Select transfer purpose
    • Choose button "Submit"
    • Verify your transfer information
    • Choose button "Proceed"
    • If you transfer to unregistered mobile number, you will receive a gold code. Please tell this gold code to receiver for making withdrawal
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    How to transfer to bank account

    • Open ACLEDA ToanChet app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "To ACLEDA Bank account"
    • Select source account
    • Enter destination account or select from favorite
    • Enter transfer amount
    • Select transfer type
    • Select transfer purpose
    • Choose button "Submit"
    • Verify your transfer information
    • Choose button "Proceed"
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    How to transfer to partner (Ly Hour Veluy, Wing)

    • Open ACLEDA ToanChet app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Select "To Ly Hour Veluy, To Wing"
    • Input transfer's information
      • Select "From Account"
      • Input beneficiary account number or card
      • Input transfer amount
      • Select purpose
    • Choose "OK" button
    • Verify your transfer details (account number, beneficiary account, transfer amount, etc.)
    • Choose "OK"
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    How to transfer to local banks or mobile numbers via Retail Pay

    To Bank Account

    • Open ACLEDA ToanChet app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "To local bank via Retail Pay"
    • Select "To Bank Account"
    • Select Beneficiary Bank
    • Enter transfer information: From Account, Beneficiary Account Number, Currency Type, Transfer Amount, and Purpose
    • Choose "OK" button
    • Verify your payment details (account number, beneficiary bank, beneficiary account number, transfer amount, etc.)
    • Choose "Proceed"

    To Mobile Number

    • Open ACLEDA ToanChet app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "To local bank via Retail Pay"
    • Select "To Mobile Number"
    • Enter transfer information: From Account, Receiver's Name and Phnom Number, Currency Type, Transfer Amount, and Purpose
    • Choose "OK" button
    • Verify your payment details (account number, receiver's name and phone number, transfer amount, etc.)
    • Choose "Proceed"
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    How to top up

    PINLESS

    • Open ACLEDA ToanChet app
    • Choose "Top Up" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Select account
    • Enter phone number you wish to top up
    • Select top up amount
    • Choose button "OK"
    • Verify your transaction
    • Choose button "CONFIRM"

    PIN Voucher

    • Open ACLEDA ToanChet app
    • Choose "Top Up" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Select "PIN Voucher"
    • Select account
    • Select company/mobile operator
    • Select top up amount
    • Choose button "OK"
    • Verify your transaction
    • Choose button "CONFIRM"
    • You will receive PIN number to top up your phone
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    How to pay bill

    • Open ACLEDA ToanChet app
    • Choose "Payments" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose billing categories (electricity, school, mobile, water, etc.)
    • Select location/company name
    • Input information:
      • Select account
      • Input consumer number in your bill or select from favorite
      • Input payment amount in your bill
      • Choose payment type
    • Choose button "OK"
    • Verify your transaction
    • Choose button "Proceed"
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    How to pay bill of Phnom Penh Solid Waste Management Authority

    • Open ACLEDA ToanChet app
    • Choose "Payments" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Select "Phnom Penh Solid Waste Management Authority"
    • Select account number for payment
    • Input ID in your electricity bill
    • Choose "OK" button
    • Verify your payment details (account number, ID, payment amount, etc.)
    • Choose "Proceed"
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    How to link bank accounts

    I. Individual account or joint account* which is Current Account, Savings Account, Demand Account, or Payroll Account

    • Open ACLEDA ToanChet app
    • Choose "Account" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose link icon
    • Enter your bank account number and date of birth
    • Choose button "Submit"
    • Enter OTP that will be sent to your mobile phone number which you have registered with the Bank
    • Choose button "Confirm" (Note: mobile phone number registered for ACLEDA ToanChet and used with bank account is the same number)
    • You can link other accounts in the same CIF
    • Choose button "Confirm"

    II. Corporate account

    Please go to ACLEDA Bank and complete the link account's application form by signing or fingerprinting, conditional on account opening.

    * Joint account must have condition of "anyone of them may sign" and fingerprint enrollment.

    Bank account which already linked with ACLEDA ToanChet cannot make ToanChet payment (QR payment) and top up.

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    How to link trading account with ACLEDA ToanChet

    • Open ACLEDA ToanChet app
    • Choose "Transfer" menu
    • Use Touch ID, Facial, or enter PIN to login
    • Choose "Between bank and trading account"
    • Choose "ACLEDA Securities Plc."
    • Please input investor's information*
      • Trading account number
      • Investor name
      • Investor ID
      • Phone number
      • Date of birth
      • Bank account linked to trading account (you have to link bank account first before select bank account linked to trading account)
    • Choose "OK" button
    • Select "Accept the terms & conditions".
    • If you enter correct information, the system will send OTP number to your phone. Please enter that OTP.
    • Your transaction is successful.
    • After that you can transfer between ToanChet account or bank account and trading account via ACLEDA ToanChet in your phone.

    * Phone number and date of birth in trading account are the same as ACLEDA ToanChet. And please enter your investor's information in Latin.

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    How to reset your PIN (forgot PIN)

    • Open "ACLEDA ToanChet" app
    • Choose list menu in the top right-hand corner
    • Choose your name
    • Choose "Forgot PIN"
    • Enter your anwser
    • Enter mobile number
    • Choose button "OK"
    • You will receive your new password for logging in to ACLEDA ToanChet
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    How to change your password (PIN)

    • Open ACLEDA ToanChet app
    • Choose list menu in the top right-hand corner
    • Choose your name
    • Use Touch ID, Facial, or enter PIN to login
    • Select "Change PIN"
    • Enter current PIN
    • Enter new PIN (6-digit numbers)
    • Confirm new PIN