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ACLEDA Bank Plc.

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Environmental and Social Sustainability Report

Environmental and social sustainability (ESS) mission statement

ACLEDA Bank is committed to achieving strong, sustainable financial returns, while respecting the environment and community within which we live. We subscribe to the concept of triple bottom line ('people, planet, profit') reporting and are constantly developing indicators for measuring and reporting on our performance and impacts on the society and the environment and to implement a reporting structure based on the guidelines of the Global Reporting Initiative

The key elements of ACLEDA Bank's ESS mission are:

  1. To provide a framework of guidelines within which ACLEDA Bank can operate in a sustainable manner so that our impact on the environment, society and the community in which we operate is managed in a responsible way.
  2. To continue to introduce energy efficient systems into our buildings and to manage sensibly our energy requirements wherever we operate.
  3. To honour the society in which we live and actively work to promote an inclusive culture embracing not just shareholders and staff, customers, and business partners but respect for the individual within our community.
  4. To recognise that supporting the community is not just morally sound but good business as well — our 'good health' and prosperity are mutually interdependent.


ACLEDA Bank fully subscribes to international conventions which prohibit the provision of credit to, or otherwise support, any activities which might harm the environment, be morally repugnant or jeopardise human rights. In particular the Bank has in place policies which forbid involvement with exploitative forms of forced or child labour, trade in weapons and munitions, gambling, casinos, brothels, regulated wildlife or wildlife products (CITES rules) and production or trade in radioactive materials or significant volumes of hazardous chemicals. Strict monitoring processes are in place which require customer contact staff to certify that any business we write conforms to these principles.

The Bank employs five full time Environmental Officers who regularly undertake training and refresher courses to coordinate ACLEDA's environmental activities and monitor performance.

In addition, ACLEDA Bank supports renewal energy by providing loans to customers related to Biogas and Solar energy.

Environmental Performance Indicators

In order to establish baselines for the measurement of our efforts to reduce our environmental impact, during 2005 we introduced a tracking system for resource usage. The results are given under their respective headings below and will be used to benchmark our future performance.

Paper Usage

In 2019, paper usage decreased by 0.38% per co-worker compared to 2018. However, the Bank is continuing increased use of electronic data by using our system developed by the Bank's IT Division to send/receive internal information.

Waste paper decreased by 73.79% per co-worker compared to 2018.

  2019 2018 2017 2016 2015
Paper in kg/FTE 10.60 10.64 10.42 10.65 11.45
Waste paper in kg/FTE 1.03 1.79 2.15 1.92 1.80

Energy Consumption

Electricity consumption per co-worker increased slightly by 1.96% in 2019 compared to 2018. Gasoline, diesel, and lubricant consumption decreased by 4.31%, 2.91% and 0.89% per co-worker compared to 2018.

However, the overall growth of the Bank inevitably led to an increase in CO2 emissions in absolute terms.

  2019 2018 2017 2016 2015
Electricity in kWh/FTE 1,679.09 1,646.15 1,673.46 1,660.19 1,390.51
Gasoline in l/FTE 36.65 38.23 39.76 40.08 40.87
Diesel in l/FTE 43.70 44.97 49.04 51.70 49.11
Lubricant in l/FTE 1.12 1.13 1.27 1.75 1.31
Emission of CO2 (equivalents — in thousands of kg) *
Electricity 11,067 11,142 11,430 11,138 8,929
Gasoline 1,046 1,121 1,176 1,165 1,137
Diesel 1,438 1,519 1,672 1,732 1,574


Water consumption per co-worker increased by 44.91% in 2019 compared to 2018.

  2019 2018 2017 2016 2015
Water in m3/FTE 28.21 15.54 15.87 16.14 15.84

Business Travel

In 2019, the total distance travelled by car increased by 6.36% and by motorcycle decreased by 3.05% compared to 2018.

  2019 2018 2017 2016 2015
Business Travel
By car in km/FTE 514.54 481.82 295.98 230.35 223.96
By motorcycle in km/FTE 1,838.73 1,894.90 1,941.86 1,824.89 1,791.87

Social Sustainability

ACLEDA Bank's corporate culture is built on respect for the society in which we operate and an inclusive perspective on our stakeholders embracing not just shareholders and staff, customers and business partners but the community at large. In addition to the environmental programs mentioned above the Bank observes a policy of equality in all dealings with the public in general and customers and staff alike. Above all, ACLEDA Bank has practiced from the very beginning 'zero tolerance' of corruption both internally and externally and transgressions are dealt with summarily.

The following are key principles in ACLEDA's corporate social responsibility policy:


  • ACLEDA is an 'equal opportunity' employer. Apart from those jobs which involve a higher physical risk (e.g. guards and messengers) appointment to all positions at every level is based entirely on merit regardless of gender or physical disability.
  • ACLEDA Bank aims to be the most progressive employer in Cambodia providing medical, provident fund and other benefits such as personal and housing loan schemes and an employee share ownership program for all staff who have completed probation. It provides comprehensive training both for new recruits as well as experienced staff and encourages those who wish to further develop themselves through external programs.
  • The Audit and Compliance Committee under the chairmanship of the Board of Director has been specifically tasked with the responsibility of setting and monitoring the Bank's moral and ethical standards and respect for human rights.
  • In consultation with its staff the Bank has drawn up social policies covering i) Code of Conduct, ii) Human Resources Management, iii) Health & Safety, iv) External Relations, v) Freedom of Association and the Right to Collective Bargaining. These are now published on Lotus Notes so that every member of the staff has free (and paperless) access to the most up-to-date versions.
  • The staff is represented by a self elected Staff Representative Committee, which excludes management, and a Staff Sports Committee, to promote healthy recreation and good fellowship. At its headquarters, the Bank provides a clinic under the care of a full time doctor and two full time nurses. Healthy and safe work practices are part of the training provided to all employees under the doctor's supervision. A Health and Safety Policy under the direct responsibility of the Executive Vice President & Group Chief Administrative Officer is in place which includes a policy supervised by a dedicated committee for the support of our staff who are suffering from HIV/AIDS.
  •   2019 2018 2017 2016 2015
    Number of staff 11,948 12,177 12,456 12,325 11,926
    Male 7,132 7,270 7,370 7,236 7,059
    Female 4,816 4,907 5,086 5,089 4,867
    Number of staff (FTE) 11,984 12,307 12,419 12,197 11,675
    Training and Education
    Training — career development and refresher programs 5,077 3,801 6,517 4,687 5,621
    Training of new recruits — induction program 947 549 1,179 1,374 1,717
    Internships for local students 768 610 1,025 1,433 1,241
    Internships for international students - - 5 1 5


ACLEDA recognises that playing our part as good citizens in the community in which we abide is vital to our mutual interests and prosperity. Major initiatives we are taking are:

  • Developing and offering appropriate products and services carefully selected and developed for the particular needs of Cambodian society. In 2006 the Bank launched a housing loan scheme, with interest rates fixed for up to 10 years to enable Cambodians, especially in the lower wealth segment, to purchase their own homes.
  • Expanding outreach: opening up banking services to new communities in new locations by expanding our network in the provinces and extending online banking services to mobilise savings. The expansion of our 24 hours a day/7 days a week ATM network to all provinces in 2010 has enabled our customers to access their funds at their own convenience, irrespective of the normal opening hours of the Bank or national holidays. In April 2017 we launched 'ACLEDA Unity ToanChet' — a FinTech Application running on Smart Phone, enabling customers to do all ACLEDA Bank services at anytime. — Which extends access to financial services in the Khmer language as well as English to every village and commune in Cambodia. In 2014 and 2015 we launched 'ACLEDA Internet Bank' and 'ACLEDA E-Commerce Payment Gateway' which enable our customers' access to financial services and online payments anywhere anytime.
  • From November to December 2019, we conducted an annual survey on our small-sized enterprise loan and medium-sized enterprise and corporate loan customers' living standards that get loans at least twice from our branches to test the impact of our credit services. This involved 1,961 respondents (female: 53.34%) randomly selected from our 316,758 active borrowers of whom 66.95% were traders, 21.32% were farmers/workers and 11.73% were private companies/NGOs/civil servants. The responses indicated that across all sectors there were 92.40% who considered that their wealth had increased as a result of credit provided by ACLEDA Bank, 3.57% who did not detect any noticeable change while only 4.03% had the perception that they were worse off than before.
  •   2019 2018 2017 2016 2015
    Income Situation
    Growth 92.40% 90.90% 88.13% 94.13% 91.96%
    Stability 3.57% 6.23% 7.46% 3.27% 5.44%
    Reduction 4.03% 2.87% 4.41% 2.60% 2.60%
  • Incorporated into our policies are strictures against overselling or encouraging customers to over commit themselves or buy inappropriate products or services. As a matter of principle, ACLEDA does not impose mandatory savings requirements on its customers.
  • Transparency and 'truth in advertising' are strictly enforced when developing, advertising and selling our products and services and full and detailed information is provided through brochures, our website and other promotional materials.
  • ACLEDA practices equality in its lending irrespective of gender or race: 55.10% of our borrowing customers are female.
  • Customer confidentiality is inculcated in all our staff during induction training and transgressions are treated as a serious offence.
  • Recognising the particular problem of disability in Cambodia, ACLEDA takes into account the special needs of the disabled when constructing new, or renovating old offices.
  • As a commercial organisation ACLEDA does not receive subsidies but may on occasion, and where appropriate, receive financial support to provide non-commercial services such as workshops for external trainees.
  • ACLEDA does not ally itself to any particular political parties or creeds but seeks to cooperate and work in harmony with the elected government of the day. To this end the Bank regularly participates in meetings with senior officials through industry associations, business forums, chambers of commerce and other group activities. Individual meetings with officials are conducted with transparency and important matters are minuted. ACLEDA has strict rules governing 'undue entertainment' or other activities which might be open to question on the grounds of probity, including the provision of banking services at non-commercial rates ('policy lending').
  • In 2019, ACLEDA Bank Plc. provided 768 internships for local students.
  • In 2019, ACLEDA Bank Plc. took part in important social and humanitarian activities through the following donations:
    • Education
      • Donation to the ACLEDA-Jardines Education Foundation (AJF) to support the construction of two concrete primary school buildings (Kampong Preah Ent and Pu Cha) in Preah Vihea and Mondulkiri provinces.
      • Donation to the Ministry of Education, Youth and Sport to support their program "Our Business".
      • Donation of study materials to the Ministry of Education, Youth and Sport for distribution to students.
      • Donation to the Chea Sim Boeung Keng Kang High School to support their program "Vealea Dor Osja".
      • Contribution to the Ministry of Information to support the Music Festival for Children.
      • Donation to the Royal University of Fine Arts to support their program "The 5th Talent and Achievement".
      • Donation to the Sisowat High School for their program in Siem Reap province.
      • Donation to the National University of Management to support theri program "Business & Sankranta".
      • Donation to the Ministry of Education, Youth and Sport to support their program "Financial Literacy".
      • Donation to the Ministry of Education, Youth and Sport to support their program "Cambodia Entrepreneurship Day".
    • Health Support
      • Voluntary blood donations by ACLEDA Bank staff to the National Blood Transfusion Center to help patients in emergency situations.
      • Donation to the Cambodia Kantha Bopha Foundation.
      • Donation to the Cambodia Kantha Bopha Foundation to support their program "White Night Party".
      • Donation to the Khmer Sight Foundation for treatment of Cambodians with eye disease.
      • Donation to the Angkor Hospital for Children.
    • Charity
      • Donation to the Cambodian Red Cross on their 156th anniversary of World Red Cross Day on May 8.
      • Donation to the Raksa Koma Foundation.
    • Sponsored Events
      • Diamond sponsor of the Cambodia Women Entrepreneurs Association (CWEA) to support their program "Cambodia Women Entrepreneurship Day" under the title: "Women Business Growth during Digital Era".
      • Donation to the Association of Banks in Cambodia to support the Financial Literacy Day 2019.
      • Donation to the British Embassy to support their Queen's birthday party.
      • Donation to the National Bank of Cambodia to support the 39th Anniversary of the Reintroduction of Riel.
      • Contribution to the Airavata Khmer Elephant Foundation to support the protection of Khmer elephants, their forests and the related cultural heritage.
      • Donation to the Cambodian Women Entrepreneurs Association on their Gala 7th Anniversary.
      • Donation to the Sabay Digital Corporation to support their program "Digital Cambodia 2019".
      • Donation to the BritCham Burns Night 2019.
      • Donation to the Association of Banks in Cambodia on their event "22nd ASEAN Banking Conference".
      • Donation to the Ministry of Economy and Finance on their event "Role of Accountancy in Digital Economy".
    • Sport
      • Donation to the Cambodian Dance Sport Federation to support their program "Championship Competition 2019".
      • Donation to the Petanque Cambodia Association on their event "17th Juniors & Women Petanque World Championships 2019".


  • FTE (Full Time Equivalent): average number of full-time co-workers during the year.
  • * CO2 equivalent is referred to the Greenhouse Gas Protocol calculation principles.
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