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Customer Complaint

If you have any problem or our service doesn't meet your expectations, please kindly contact us via:

ACLEDA Bank Plc. welcomes and is willing to solve your problem at all time.

Customer Complaint Form

Please fulfill the following information:
Name
Address
Tel
E-mail
1. Please select Product-Service which you are using:
E-Banking
Credit
Deposit
Cash Management
Fund Transfer
Trade Finance
Financial Lease
2. Subject:
3. Please provide the information of Product-Service which you are facing the problem:
4. Please describe on the problem:
Attach   
Only enter the blue characters.

A complaint shall be annulled if miss to provide Name, Address and Phone Number/E-mail properly.

Remark:

  • A complaint should be less than or equal 60 days after identifying the problem which has been occurred.
  • A verbal complaint may take up to 2 working days to finalise. If the issue has not been resolved yet, please lodge in formal writing or via E-mail.
  • A writing complaint may take up to 30 working days to finalise after the date of receiving the complaint sheet. In case the issue has not been resolved yet, we will notify you that require the same period of time to resolve.
  • We will inform you in writing about the result of resolution.
  • Your information is kept in confidentiality.
ACLEDA Bank Plc. Headquarters
Registration No. 00003077
Address:#61, Preah Monivong Blvd., Sangkat Srah Chork, Khan Daun Penh, Phnom Penh, Cambodia. See map
P.O. Box:1149
Tel:+855 (0)23 998 777 / 430 999
Fax:+855 (0)23 430 555
E-mail:acledabank@acledabank.com.kh
SWIFT Code:ACLBKHPP

Any comment or inquiry?
+855 (0)23 994 444
+855 (0)15 999 233
inquiry@acledabank.com.kh

For complaint purpose
(every working day from 7:30 to 16:30)
Tel: +855 (0)15 888 654
E-mail: cmc@acledabank.com.kh

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