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ACLEDA mobile
Benefits
- Be convenient, fast and highly secure in making banking transactions via ACLEDA mobile.
- Reduce cost and save time by not going to the Bank.
- Be able to view account information and make fund transfer, payment, mobile top up or payment of goods and services via QR Code anytime and anywhere by using personal mobile.
- Decrease risk of carrying physical cash along for making payment as well as risk of cash surplus, shortage, counterfeit, etc., while counting money.
- Be able to view some information about ACLEDA Bank Plc. such as Locations, Exchange Rates, Promotion, FAQs, Security Tip, Help, News, etc.
- Have an opportunity to use the other products and services of ACLEDA Bank Plc.
- Get special offers from our partners.
Banking Services to be Operated
- Balance enquiry and mini statement
- Funds transfer
- Own account
- Wallet account
- ACLEDA Bank account
- Trading account
- To other wallet account or mobile number
- To ACLEDA Bank account
- From wallet account to bank account
- From bank account to bank account
- To Wing's wallet and account
- To Ly Hour Veluy's account and card
- To other banks account or mobile numbers via Retail Pay
- Within Bakong members
- Cash deposit/withdrawal
- Cash deposit to wallet account at
- Cash Recirculation ATM without ATM card
- Bank's counter
- Cash withdrawal from wallet account, bank account linked with ACLEDA mobile, or unregistered mobile number at
- Cash Withdrawal ATM or Cash Recirculation ATM without ATM card
- Bank's counter
- Quick Cash from ATM
- Payments
- Share Bill
- Bill payment
- Water Supply Bill
- Electricity Bill
- Phnom Penh Solid Waste
- Financial Bill
- Mobile Operator Bill
- Internet & TV Bill
- School Bill
- Insurance Bill
- Agriculture Bill
- Real Estate Bill
- Bill24
- Public Services Bill
- Trading & Distribution Bill
- Others
- Charity & Donation
- Cambodia Kantha Bopha Foundation
- Angkor Hospital for Children
- Scan QR to Pay
- Scan QR & My QR Code
- Scan to Pay with ACLEDA VISA Cards (VISA Scan to Pay)
- Scan QR Code to Pay with ACLEDA Mastercard (Mastercard QR)
- QR Cross Border Payment (Thailand)
- Bakong QR Code
- Phnom Penh City Bus Payment
- Mobile phone top up
- Loan Request
- Term Deposit Opening
- View Exchange rates, Locations, News, Help, Security tips, etc.
- Other services
Mobile Phone Type
Almost all kinds of smart phones running iOS or Android can be connected with ACLEDA mobile service. For who receive transferred money via this service can use any kinds of mobile phone.
Currency
- Two currencies which are Khmer Riel and US Dollar are available for ACLEDA mobile service.
- If there is any transaction made in another currency beside account's currency, that currency will be automatically converted to be the same as account's currency according to the exchange rate of ACLEDA Bank Plc.
Customer's Qualification for ACLEDA mobile
- Be adults age 18 and older.
- Have a mobile phone running iOS or Android and phone number.
- Have an identification document such as Cambodian identity card, family book, passport (which has at least 3 months of validity), or monk's identification document with photo.
- Agree with and be responsible for all the terms and conditions of ACLEDA mobile.
Registration for ACLEDA mobile
- Self-Registration
- You can register for ACLEDA mobile by downloading and installing it from App Store (iOS) or Play Store (Android).
- After installing, open the application and then choose "Register".
- Complete information in each step properly and clearly including your phone number and name, sex, date of birth, type of identification document, permanent address; and take a real selfie with holding an identity card.
- Registration at ACLEDA Bank
- If you cannot download and install ACLEDA mobile application, please go to ACLEDA Bank.
- Bringing a smart phone running Android or iOS and phone number.
- Providing an identity card, family record book, passport (which has at least 3 months of validity), or monk's identification document with photo.
- Registration for ACLEDA mobile's Partner to collect fees of goods and service via QR Code.
- Please go to ACLEDA Bank's branch.
- Filling application form for ACLEDA mobile's Partner.
- Providing an identity card, passport, or any identification document attached by partner's photo.
- Having a precise address in the operation area of ACLEDA Bank.
Cash Deposit/Withdrawal of Wallet Account
Cardless Cash Withdrawal via ATM.
- Cash Deposit at Bank Counter/ATM
Please bring your smart phone and phone number connected ACLEDA mobile to the Bank or Cash Recirculation ATM to deposit cash into wallet account. - Cash Withdrawal at Bank Counter/ATM
You can withdraw cash from wallet account or withdraw cash transferred by phone number either at the ACLEDA Bank's office or ATM. Please provide: - Mobile phone number or wallet account number
- Withdrawal amount
- Gold code or ACLEDA mobile's PIN (gold code is used to withdraw cash transferred by mobile phone number and PIN is used to withdraw cash form wallet account.)
- One Time Password (OTP) will be sent via SMS to your mobile phone to confirm the transaction.
Fees & Limitations
Description | Fee per transaction | Transaction per day | Amount per transaction (x) | Amount per day (x) | |||
---|---|---|---|---|---|---|---|
USD | KHR | USD | KHR | USD | KHR | ||
Register | Free | ||||||
Monthly account maintenance | Free | ||||||
Open term deposit | Free | ||||||
Fund transfer | See the fees and limitations' table | ||||||
Cardless cash deposit to Wallet Acc via CRM | Free | Unlimited | x ≤ 10,000 | x ≤ 40M | Unlimited | ||
Top Up | Free | Unlimited | |||||
Bill Payment | Free *** | Unlimited | |||||
QR Payment via My QR Code | Free | Unlimited | x ≤ 1,000 | x ≤ 4M | Unlimited | ||
Cardless cash withdrawal via ATM | |||||||
From Wallet Acc | Free | Unlimited | x ≤ 1,000 | x ≤ 4M | x ≤ 5,000 | x ≤ 20M | |
From Bank Account | Free | Unlimited | x ≤ 1,000 | x ≤ 4M | x ≤ 5,000 | x ≤ 20M | |
From Unregistered Phone Number | Free | Unlimited | x ≤ 1,000 | x ≤ 4M | x ≤ 5,000 | x ≤ 20M | |
Quick cash withdrawal via ATM | |||||||
From Wallet Acc | Free | Unlimited | x ≤ 1,000 | x ≤ 4M | x ≤ 1,000 | x ≤ 4M | |
From Bank Account | Free | Unlimited | x ≤ 1,000 | x ≤ 4M | x ≤ 1,000 | x ≤ 4M | |
From Unregistered Phone Number | Free | Unlimited | x ≤ 1,000 | x ≤ 4M | x ≤ 1,000 | x ≤ 4M | |
QR Code Payment | |||||||
Debit from Wallet Acc | Free | Unlimited | x ≤ 10,000 | x ≤ 40M | Unlimited | ||
Debit from Bank Account | Free | Unlimited | Unlimited | Unlimited | |||
Debit from ACLEDA VISA/Mastercard Card | Free | Unlimited | x ≤ 4,000 | x ≤ 16M | Unlimited | ||
Bakong QR Payment | |||||||
Debit from Wallet Acc | Free | Unlimited | x ≤ 2,500 | x ≤ 10M | Unlimited | ||
Debit from Bank Account | Free | Unlimited | x ≤ 2,500 | x ≤ 10M | Unlimited | ||
Debit from Bakong Account | Free | Unlimited | x ≤ 2,500 | x ≤ 10M | x ≤ 2,500 | x ≤ 10M |
- Wallet Acc: ACLEDA mobile's Wallet Account.
- M: Million.
- CRM: Cash Recirculation Machine.
- *** Fee charge can be applied for some bills and will be displayed on the transaction details.
Fees & Limitations at Counter
Per Transaction | Fee | Amount (x) | |||
---|---|---|---|---|---|
USD | KHR | USD | KHR | ||
Transfer to mobile number | Cash | 1.00 | 4,000 | x ≤ 900 | x ≤ 3,600,000 |
Account | 0.12% (min. 1.00) | 0.12% (min. 4,000) | x ≤ 900 | x ≤ 3,600,000 | |
Transfer to wallet account | Cash | Free | Free | x ≤ 1,000 | x ≤ 4,000,000 |
Account | 0.12% (min. 1.00) | 0.12% (min. 4,000) | x ≤ 1,000 | x ≤ 4,000,000 | |
Deposit to wallet own account | Cash | Free | Free | x ≤ 10,000 | x ≤ 40,000,000 |
Account | 0.12% (min. 1.00) | 0.12% (min. 4,000) | x ≤ 10,000 | x ≤ 40,000,000 | |
Deposit to trading account | Cash | Free | Free | Unlimited | Unlimited |
Account | Free | Free | Unlimited | Unlimited | |
Cash withdrawal from wallet account or unregistered phone number | See fee's table | ||||
Cash withdrawal or transfer from trading account |
- Free for cash withdrawal or transfer to bank account at branch around Phnom Penh.
- 0.08% (min. USD1.00 or KHR4,000) for cash withdrawal or transfer to bank account at branch outside Phnom Penh.
|
Unlimited | Unlimited | ||
Bill payment | 0.25 | 1,000 | x < 250 | x < 1,000,000 | |
1.00 | 4,000 | x ≥ 250 | x ≥ 1,000,000 | ||
Mobile top up | Cash | Free | Free | Based on mobile operations | |
Account | 0.12% (min. USD 1.00) | 0.12% (min. KHR 4,000) | |||
Request or print account statement | - Free for two months requested - Charge KHR8.000, USD2 or equivalent per month on the number of months requested more than two months |
- Cash: Receive cash from customer.
- Account: Debit from customer's bank account.
Safe and Security Conditions
- Do not record PIN on any object but memorize it for convenient use.
- Do not let your PIN to be known or seen when using it; make sure that no one watches while entering this PIN.
- Do not connect or download application/program from unknown sources.
- Always check mobile phone. If any unknown application is found, immediately close and delete it in order to avoid virus or hacker, and/or take it to the phone service center.
- Do not leave mobile phone unattended and unlocked.
- Log off the ACLEDA mobile application after completing transaction.
- Change your PIN frequently.
- If you enter the incorrect PIN 3 times, your ACLEDA mobile will be locked.
- In such case, you have to reset your PIN in "Settings" menu.
- Select "Forget PIN".
- Fill the requirement information accurately.
- Then you will receive a new PIN.
- You have to keep your registered phone at a safe place. If that phone is lost or damaged, please inform the Bank to block account or technically take action to prevent transaction fraud.
- In the case you sell or give your phone to another person, please delete the ACLEDA mobile application from it.