Products & ServicesDigitalACLEDA mobile

ACLEDA mobile

(454 Ratings)

A real bank in your hands.

Download ACLEDA mobile from:

Benefits

Be convenient, fast and highly secure in making banking transactions via ACLEDA mobile.
Reduce cost and save time by not going to the Bank.
Be able to view account information and make fund transfer, payment, mobile top up or payment of goods and services via QR Code anytime and anywhere by using personal mobile.
Decrease risk of carrying physical cash along for making payment as well as risk of cash surplus, shortage, counterfeit, etc., while counting money.
Be able to view some information about ACLEDA Bank Plc. such as Locations, Exchange Rates, Promotion, FAQs, Security Tip, Help, News, etc.
Have an opportunity to use the other products and services of ACLEDA Bank Plc.
Get special offers from our partners.

Banking Services to be Operated

Balance enquiry and mini statement
Funds transfer

Own account

To other wallet account or mobile number
To ACLEDA Bank account

From wallet account to bank account
From bank account to bank account

To Wing's wallet and account
To Ly Hour Veluy's account and card
To other banks account or mobile numbers via Retail Pay
Within Bakong members

Cash deposit/withdrawal

Cash deposit to wallet account at

Cash Recirculation ATM without ATM card
Bank's counter

Cash withdrawal from wallet account, bank account linked with ACLEDA mobile, or unregistered mobile number at

Cash Withdrawal ATM or Cash Recirculation ATM without ATM card
Bank's counter

Quick Cash from ATM

Payments

Share Bill
Bill payment

Water Supply Bill
Electricity Bill
Phnom Penh Solid Waste
Financial Bill
Mobile Operator Bill
Internet & TV Bill
School Bill
Insurance Bill
Agriculture Bill
Real Estate Bill
Bill24
Public Services Bill
Trading & Distribution Bill
Others

Charity & Donation

Cambodia Kantha Bopha Foundation
Angkor Hospital for Children

Scan QR to Pay

Scan QR & My QR Code
Scan to Pay with ACLEDA VISA Cards (VISA Scan to Pay)
Scan QR Code to Pay with ACLEDA Mastercard (Mastercard QR)
QR Cross Border Payment (Thailand)
Bakong QR Code
Phnom Penh City Bus Payment

Mobile phone top up
Loan Request
Term Deposit Opening
View Exchange rates, Locations, News, Help, Security tips, etc.
Other services

Bank account which already linked with ACLEDA mobile cannot make QR payment.

Mobile Phone Type

Almost all kinds of smart phones running iOS or Android can be connected with ACLEDA mobile service. For who receive transferred money via this service can use any kinds of mobile phone.

Currency

Two currencies which are Khmer Riel and US Dollar are available for ACLEDA mobile service.
If there is any transaction made in another currency beside account's currency, that currency will be automatically converted to be the same as account's currency according to the exchange rate of ACLEDA Bank Plc.

Customer's Qualification for ACLEDA mobile

Be adults age 18 and older.
Have a mobile phone running iOS or Android and phone number.
Have an identification document such as Cambodian identity card, family book, passport (which has at least 3 months of validity), or monk's identification document with photo.
Agree with and be responsible for all the terms and conditions of ACLEDA mobile.

Registration for ACLEDA mobile

Self-Registration

You can register for ACLEDA mobile by downloading and installing it from App Store (iOS) or Play Store (Android) or AppGallery (Huawei).
After installing, open the application and then choose "Register".
Complete information in each step properly and clearly including your phone number and name, sex, date of birth, type of identification document, permanent address; and take a real selfie with holding an identity card.

Registration at ACLEDA Bank

If you cannot download and install ACLEDA mobile application, please go to ACLEDA Bank.
Bringing a smart phone running Android or iOS and phone number.
Providing an identity card, family record book, passport (which has at least 3 months of validity), or monk's identification document with photo.

Registration for ACLEDA Mobile Merchant to collect fees of goods and service via QR Code.

Please go to ACLEDA Bank's branch.
Filling application form for ACLEDA Mobile Merchant.
Providing an identity card, passport, or any identification document attached photo.
Having a precise address in the operation area of ACLEDA Bank.

Cash Deposit/Withdrawal of Wallet Account

Cardless Cash Withdrawal via ATM.

Cash Deposit at Bank Counter/ATM
Please bring your smart phone and phone number connected ACLEDA mobile to the Bank or Cash Recirculation ATM to deposit cash into wallet account.
Cash Withdrawal at Bank Counter/ATM
You can withdraw cash from wallet account or withdraw cash transferred by phone number either at the ACLEDA Bank's office or ATM. Please provide:

Mobile phone number or wallet account number
Withdrawal amount
Gold code or ACLEDA mobile's PIN (gold code is used to withdraw cash transferred by mobile phone number and PIN is used to withdraw cash form wallet account.)
One Time Password (OTP) will be sent via SMS to your mobile phone to confirm the transaction.

Fees & Limitations

Description	Fee per transaction		Transaction per day	Amount per transaction (x)		Amount per day (x)
Description	USD	KHR	Transaction per day	USD	KHR	USD	KHR
Register	Free
Monthly account maintenance	Free
Open term deposit	Free
Fund transfer	See the fees and limitations' table
Cardless cash deposit to Wallet Acc via CRM	Free		Unlimited	x ≤ 10,000	x ≤ 40M	Unlimited
Top Up	Free		Unlimited
Bill Payment	Free ***		Unlimited
QR Payment via My QR Code	Free		Unlimited	x ≤ 1,000	x ≤ 4M	Unlimited
Cardless cash withdrawal via ATM
From Wallet Acc	Free		Unlimited	x ≤ 1,000	x ≤ 4M	x ≤ 5,000	x ≤ 20M
From Bank Account	Free		Unlimited	x ≤ 1,000	x ≤ 4M	x ≤ 5,000	x ≤ 20M
From Unregistered Phone Number	Free		Unlimited	x ≤ 1,000	x ≤ 4M	x ≤ 5,000	x ≤ 20M
Quick cash withdrawal via ATM
From Wallet Acc	Free		Unlimited	x ≤ 1,000	x ≤ 4M	x ≤ 1,000	x ≤ 4M
From Bank Account	Free		Unlimited	x ≤ 1,000	x ≤ 4M	x ≤ 1,000	x ≤ 4M
From Unregistered Phone Number	Free		Unlimited	x ≤ 1,000	x ≤ 4M	x ≤ 1,000	x ≤ 4M
QR Code Payment
Debit from Wallet Acc	Free		Unlimited	x ≤ 10,000	x ≤ 40M	Unlimited
Debit from Bank Account	Free		Unlimited	Unlimited		Unlimited
Debit from ACLEDA VISA/Mastercard Card	Free		Unlimited	x ≤ 4,000	x ≤ 16M	Unlimited
Bakong QR Payment
Debit from Wallet Acc	Free		Unlimited	x ≤ 2,500	x ≤ 10M	Unlimited
Debit from Bank Account	Free		Unlimited	x ≤ 2,500	x ≤ 10M	Unlimited
Debit from Bakong Account	Free		Unlimited	x ≤ 2,500	x ≤ 10M	x ≤ 2,500	x ≤ 10M

- Wallet Acc: ACLEDA mobile's Wallet Account.
- M: Million.
- CRM: Cash Recirculation Machine.
- *** Fee charge can be applied for some bills and will be displayed on the transaction details.

Fees and transactions in our website are quoted for indication purpose only and subject to variation. Please contact our nearest branch or our Call Center for our services requirements and more information.

Fees & Limitations at Counter

Per Transaction		Fee		Amount (x)
Per Transaction		USD	KHR	USD	KHR
Transfer to mobile number	Cash	1.00	4,000	x ≤ 900	x ≤ 3,600,000
Transfer to mobile number	Account	0.12% (min. 1.00)	0.12% (min. 4,000)	x ≤ 900	x ≤ 3,600,000
Transfer to wallet account	Cash	Free	Free	x ≤ 1,000	x ≤ 4,000,000
Transfer to wallet account	Account	0.12% (min. 1.00)	0.12% (min. 4,000)	x ≤ 1,000	x ≤ 4,000,000
Deposit to wallet own account	Cash	Free	Free	x ≤ 10,000	x ≤ 40,000,000
Deposit to wallet own account	Account	0.12% (min. 1.00)	0.12% (min. 4,000)	x ≤ 10,000	x ≤ 40,000,000
Deposit to trading account	Cash	Free	Free	Unlimited	Unlimited
Deposit to trading account	Account	Free	Free	Unlimited	Unlimited
Cash withdrawal from wallet account or unregistered phone number		See fee's table
Cash withdrawal or transfer from trading account		- Free for cash withdrawal or transfer to bank account at branch around Phnom Penh. - 0.08% (min. USD1.00 or KHR4,000) for cash withdrawal or transfer to bank account at branch outside Phnom Penh.		Unlimited	Unlimited
Bill payment		0.25	1,000	x < 250	x < 1,000,000
Bill payment		1.00	4,000	x ≥ 250	x ≥ 1,000,000
Mobile top up	Cash	Free	Free	Based on mobile operations
Mobile top up	Account	0.12% (min. USD 1.00)	0.12% (min. KHR 4,000)	Based on mobile operations
Request or print account statement		- Free for two months requested - Charge KHR8.000, USD2 or equivalent per month on the number of months requested more than two months

- Cash: Receive cash from customer.
- Account: Debit from customer's bank account.

Fees and limitations in our website are quoted for indication purpose only and subject to variation. Please contact our nearest branch or our Call Center for our services requirements and more information.

Safe and Security Conditions

Do not record PIN on any object but memorize it for convenient use.
Do not let your PIN to be known or seen when using it; make sure that no one watches while entering this PIN.
Do not connect or download application/program from unknown sources.
Always check mobile phone. If any unknown application is found, immediately close and delete it in order to avoid virus or hacker, and/or take it to the phone service center.
Do not leave mobile phone unattended and unlocked.
Log off the ACLEDA mobile application after completing transaction.
Change your PIN frequently.
If you enter the incorrect PIN 3 times, your ACLEDA mobile will be locked.

In such case, you have to reset your PIN in "Settings" menu.
Select "Forget PIN".
Fill the requirement information accurately.
Then you will receive a new PIN.

You have to keep your registered phone at a safe place. If that phone is lost or damaged, please inform the Bank to block account or technically take action to prevent transaction fraud.
In the case you sell or give your phone to another person, please delete the ACLEDA mobile application from it.