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ACLEDA VISA Card 

Your smart choice of payment worldwide.

ACLEDA VISA Card is a secure card which designed with the high-end layer of security recognized by the Payment Card Industry Data Security Standard (PCI DSS), and provide security for customers using their banking services.

You can conveniently use ACLEDA VISA Card to make withdrawals through any ATM and payments via any POS throughout Cambodia and around the world where the VISA or VISA Plus logo is displayed.

ACLEDA VISA Card is an alternative tool of payment that can be used for all kinds of transactions, from daily shopping to online transactions.

"ACLEDA VISA Card is added the most secure technology by requiring to enter One Time Password (OTP) [1] that is sent to your registered mobile phone number via SMS [2] (it also can be used with Soft Token [3] or Hard Token [4]) when making online payments (e-commerce)."

ACLEDA VISA Card has two types:

  • ACLEDA VISA Credit Card
    You can make withdrawals or pay for goods/services up to the existing credit line or up to the credit limit set by ACLEDA Bank.
  • ACLEDA VISA Debit Card
    All operations via this card are debited from owner's account at ACLEDA Bank.

How to Apply

Benefits

  • Making payments via POS terminals at any supermarkets, hotels, companies etc. in Cambodia or abroad
  • Pay for goods or services conveniently and the interest is not charged (for credit card) if you pay back to the Bank by the due date
  • Making withdrawals quickly via all ATMs where the VISA or VISA Plus logo is displayed throughout Cambodia and around the world anytime
  • Pay for goods or services, booking air tickets or hotels rooms etc., over the internet
  • Safety and convenience by not having to carry money
  • Possibility of operating transactions anywhere worldwide with valuable consumer protections under the law
  • Efficiency time and safety for cash management and settlements
warningFor credit card, not charge the interest (pay for goods/services) until the 12th day of each month if you pay back to the Bank before this due date. In contrast, interest rate on the balance will be charged from the payment date onwards.

More Benefits of ACLEDA VISA Platinum Card 

ACLEDA VISA Platinum Card
  • Travel Insurance
    • Get two round-trips insurance per year with up to 15 days of each trip.
    • To get this benefit, customer have to notify the bank within three working days before departure.
  • Airport Lounge
    • Free admission to the Airport Lounge at more than a thousand international airports worldwide (two times per year).
    • To find the locations of this Airport Lounge, you can use the LoungeKey app, which is available for download from App Store (iOS) or Play Store (Android) or access via LoungeKey's website: www.loungeky.com/acledabankplc
    • Please click here for the registration guideline of LoungeKey's App and Web.

Features

  • Letter printed on the card is embossed letter
  • Having a 16 digits card number
  • A VISA Plus card designed as the standard of the logos of ACLEDA Bank and VISA
  • Having a consumer name in English
  • Having a valid date
  • Load with latest technology based on the EMV Chip in the front and magnetic stripe on its back to provide stronger security and any faking protection

Currency

Currency type is available in US dollar. If you make withdrawal or payment via ACLEDA VISA Card in other currency, the system will convert it automatically based on the VISA's exchange rate at the time of settlement.

Requirements (for Credit Card) 

  • For individual
    • Be a majority;
    • Have identity card, passport, family book, or any valid documents;
    • Have a permanent address in Cambodia;
    • Have any collateral (land, building, deposit account, or guarantee letter etc.);
    • Have a proper work, salary or any sufficient income and good reputation or good credit payment history and guarantor; if not having any collateral.
  • For corporate
    • Have a proxy letter or resolution;
    • Have identity card, passport, family book, or any valid documents of representative of company;
    • Provide memorandum, articles of corporate, patent, business registration certificate, or any valid documents;
    • Have a permanent address of company in Cambodia;
    • Have any collateral (land, building, deposit account, or guarantee letter etc.).

Fee 

Fee per card (US$) Classic Gold Platinum
Issuing Free Free Free
Annual fee
Debit card 6 66 250 (i)
Credit card 18 (i) 66 (i) 250 (i)
Withdrawal via ACLEDA ATM in Cambodia
Debit card Free (ii) Free (ii) Free (ii)
Credit card 1 2 3
Bill payment via ACLEDA ATM 0.25 0.25 0.25
Top up via ACLEDA ATM Free Free Free
Transfer within ACLEDA Bank via ACLEDA ATM in Cambodia
Debit card 0.25 0.25 0.25
Credit card N/A N/A N/A
Withdrawal via ACLEDA ATM in Laos 2 (iii) 2 (iii) 2 (iii)
Withdrawal via other bank's ATM in Cambodia 4 4 4
Withdrawal via other bank's ATM overseas 4+1% 4+1% 4+1%
Card replacement (damage/lost before expired date) 6 6 6

i. Including SMS alert of card transactions.
ii. Charge 0.1% on surplus amount greater than US$4,000
iii. Charge US$4 for cash withdrawal via ACLEDA ATM in Lao with amount greater than US$4,000 (debit card) and US$1,500 (credit card).

warningFees in our website are quoted for indication purpose only and subject to variation. Please contact our nearest branch or our Call Center for our services requirements and more information.

Transaction Limit

Limitation per day Classic Gold Platinum
Transactions via ATM, POS, and e-commerce 25 25 25
Cash withdrawal via
- ACLEDA ATM in Cambodia or Laos (I)
- Other bank's ATM in Cambodia or overseas (II)
Debit card US$6,000 US$10,000 US$20,000
Credit card US$1,500 US$5,000 US$10,000
Top up via ACLEDA ATM Unlimited Unlimited Unlimited
Bill payment via ACLEDA ATM Unlimited Unlimited Unlimited
Transfer within ACLEDA Bank via ACLEDA ATM in Cambodia
Debit card US$1,000 US$1,000 US$1,000
Credit card N/A N/A N/A
Payment via ACLEDA POS or Other bank's POS in Cambodia or overseas
Debit card US$6,000 US$10,000 US$20,000
Credit card US$4,000 US$10,000 US$20,000
Payment via e-commerce
Debit card US$6,000 US$10,000 US$20,000
Credit card US$4,000 US$10,000 US$20,000

I. The currency in ACLEDA ATM in Laos is only available in Lao Kip. So the system will convert it automatically.
II. According to other bank's policy.

warningThe transaction limits in our website are quoted for indication purpose only and subject to variation. Please contact our nearest branch or our Call Center for our services requirements and more information.

Safe and Security Conditions

  • Keep your card in a safe place;
  • Do not store password in any objects; it should be memorized for convenient use;
  • Do not tell or let anyone see your password when you are using it. Standing closer to the ATM and make sure no one is watching you as you enter the PIN;
  • Change PIN frequently;
  • Make sure that you always check the account you are signing when making a purchase;
  • Watch the merchant when he/she is swiping your card and make sure your card does not leave your sight;
  • Enter an incorrect PIN 3 times consecutively, your card will be blocked (for using with ACLEDA ATM and ACLEDA POS).
  • If your card is lost or stolen or your PIN is disclosed or comes into the knowledge of a third person, you must immediately notify ACLEDA Bank 24 hours to Call Center at +855 (0)23 994 444 or +855 (0)15 999 233.

Note: 

  1. One Time Password (OTP): It is a password used for only one transaction and will be expired within 60 seconds. It does not require to remember. This OTP is required to enter when making online payments with websites that have the sign "Verified by VISA".
  2. SMS Token: OTP is generated and sent to your registered mobile phone number. So please contact the Bank to update your phone number if any change.
  3. Soft Token: It is an application installed on your smart phone when registering and it is used to generate OTP in your phone.
  4. Hard Token: It is a tool used to generate and display OTP.

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